wlmbd Privacy Policy
Your personal information is completely safe with us — learn in detail here how it is collected, used, and kept secure.
Introduction and Scope
wlmbd is a safe and reliable online entertainment platform for players in Bangladesh. We believe that protecting your privacy is our fundamental responsibility. This Policy explains what types of personal information we collect, why we collect it, how we use it, and how we keep that information secure.
This Policy applies to our website, mobile version, and any related wlmbd services. If you do not wish to use our services or do not agree with this Policy, please refrain from using the platform. This Privacy Policy is an integral part of our Terms and Conditions.
What Information We Collect
We collect various types of information to improve your service experience and ensure a safe environment. The categories are described in detail below:
2.1 Registration and Identity Information
When you create an account on wlmbd, we collect the following information:
- Full name and date of birth (for age verification — only those aged 21 or above may register)
- Email address and mobile number
- Username and password (stored in encrypted form)
- National ID card or passport number (required for KYC verification)
2.2 Financial and Transaction Information
To process secure payments, we collect:
- bKash, Nagad, Rocket, or bank account numbers (for transaction processing)
- Deposit and withdrawal history
- Details of bonus claims and wagering activity
We do not store any full card numbers or bank passwords.
2.3 Technical and Usage Information
Information collected automatically while using the site:
- IP address and device identification information
- Browser type, operating system, and screen resolution
- Pages visited, session duration, and click patterns
- Information collected through cookies and similar tracking technologies
2.4 Communication Information
When you contact our support team, we store:
- Live chat conversation logs
- Email content and the date it was sent
- Details of complaints or suggestions
How We Use Your Information
Collected information is used only for specific, legitimate, and necessary purposes:
Service Delivery and Operations
For creating and managing accounts, processing transactions (deposits and withdrawals), distributing bonuses, and personalizing the gaming experience.
Security and Fraud Prevention
To detect unauthorized access, prevent money laundering and fraudulent activity, and carry out KYC verification.
Customer Support
To resolve your questions and complaints, provide assistance via 24/7 live chat, and improve service quality.
Legal Compliance
To comply with applicable laws and regulations, submit reports to regulatory authorities, and resolve disputes.
Cookies and Tracking Technologies
The wlmbd website uses cookies to improve your browsing experience. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are essential for maintaining login status, managing security tokens, and ensuring the basic functionality of the site. They cannot be disabled.
Functional Cookies
These cookies are used to remember your preferred language, gaming settings, and interface customizations.
Analytics Cookies
These cookies are used to understand site usage patterns and improve service quality. You can control them through your browser settings.
Data Sharing and Third Parties
In certain circumstances, we may share your information with the following parties:
Payment Processing Partners
The minimum information necessary to process transactions via bKash, Nagad, Rocket, and bank transfer services is shared with the relevant payment institutions. This information is used solely for the purpose of processing transactions.
Technology and Infrastructure Partners
Gameplay data may be shared with game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others, but only to the extent necessary to keep the game services running.
Legal Authorities
In the case of court orders, lawful investigations, or legal obligations, we are required to provide information to government authorities or law enforcement agencies. In such cases, we always provide only the minimum necessary information.
Data Security Measures
We use SSL Encryption and advanced security technology to keep your information secure. wlmbd's security framework includes:
🔐 Encryption
All data transmissions are secured by 256-bit SSL/TLS encryption. Passwords and sensitive information are stored in hashed form.
🛡️ Access Control
Only authorized personnel can access your account information when necessary. All access is logged and audited.
🔍 Regular Audits
Regular technical audits are conducted to identify security vulnerabilities and systems are kept up to date.
Although we take the highest security measures, it is not possible to guarantee complete security on the internet. Please remain vigilant yourself and never share your password.
Your Rights and Controls
Every user registered on the wlmbd platform enjoys the following rights:
Right of Access
You have the right to know what information we hold about you and to receive a copy of it. To do so, send a written request to [email protected].
Right to Rectification
If any information in your profile is incorrect or incomplete, you may request that it be corrected. This change can be made through account settings or via the support team.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, information related to legal obligations, ongoing disputes, or financial transaction history must be retained for a specified period as required by law.
Right to Object to Processing
You have the right to object to marketing communications or unnecessary data processing. You can stop promotional communications at any time by sending an opt-out request by email.
Data Retention Period
We retain your information only for as long as necessary:
Active Accounts
All your profile information, transaction history, and gameplay data are retained for as long as your account remains active.
Closed Accounts
Even after an account is closed, certain financial and identity information is retained in accordance with legal and regulatory requirements.
Logs and Technical Data
System logs, security events, and technical data are retained for a limited period and then securely deleted.
Support Conversations
Live chat and email communication history is retained for a specified period for the purpose of improving service quality and resolving disputes.
Protection of Minors
We do not intentionally collect information from anyone under the age of 21. Age verification during registration is mandatory. If we become aware that information belonging to a minor is in our system, that account will be closed immediately and the relevant information will be deleted.
If a parent or guardian suspects that their child is using our platform, please contact us immediately at [email protected].
Policy Changes and Updates
wlmbd reserves the right to amend or update this Privacy Policy at any time. For any significant changes, we will notify you in advance via your registered email address or through the site.
If you continue to use our services after a change, it will be assumed that you have accepted the revised policy. Therefore, it is recommended that you visit this page regularly.
The "Last Updated" date shown at the top of this policy indicates when the most recent revision took effect.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Privacy Contact
Email: [email protected]
Our privacy team generally responds to your requests on business days.
For immediate assistance, use our 24/7 live chat.
For more information, please read our Terms and Conditions and Responsible Gaming Guidelines.